This was my second exam with Dr. Mastrodomenico. He is knowledgeable, attentive, and has an excellent bedside manner. However, the overall experience extends beyond the physician, it begins with the office staff.
The front desk team is friendly, but they are clearly overwhelmed by the patient volume and the constant complaints about long wait times. The waiting area while not small, has limited seating for the volume of appointments. During my 1 hour and 5 minute wait just to be taken back by the medical assistant, at least five other patients voiced frustration that they had already been waiting over an hour.
At one point, the manager asked all men to stand and give up their chairs to women. While courtesy should be common sense, so should providing timely and respectful patient care. The overcrowded waiting room, with patients standing shoulder-to-shoulder and everyone’s private information overheard at the front desk, felt more like a free clinic in a developing country than an established medical practice in Aventura.
This office has been around for decades, and while many of the physicians have excellent reputations, the excessive wait times have been a consistent issue for more than 20 years. It is disappointing that patients, including pregnant women, are expected to sit in an overcrowded room for over an hour before being seen. Patients deserve to be treated as more than just numbers, especially in a city where even valet parking is required just to arrive for an appointment.
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Alia W. | Sep 22, 2025